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WebShops – The Workshops of the Future, Now!

Webshops are tax-deductible, internet based video workshops that you can participate in from virtually anywhere in the United States and Canada.

Live WebShop Information

Live WebShop Frequently Asked Questions

If you do not see your question listed here please email us for more information.

Q: I just participated in a Live WebShop - where can I gain access to the evaluation form necessary for me to earn CEUs?

A: Click here to be redirected to the form.

Q:What are the system requirements for participating in live WebShops?

A: Mac users

  • Operating System 10.5, 10.6
  • PowerPC or Intel Processor
  • Javascript and cookies enabled
  • Apple Java 5.0 or above
  • Recommended browsers; Firefox 3 or 4 / Safari 4 or 5 / Chrome 5, 6 or 7 (Note: Mozilla not supported)

PC users

  • Operating System 2000, XP Service Pack 3, Vista, Windows 7
  • Intel or AMD Processor
  • Javascript and cookies enabled
  • Active X enabled
  • Recommended browers; Internet Explorer 6, 7 or 8, Firefox 3 or 4, Chrome 5, 6 or 7

Additional requirements:

  • High-speed or broadband hard wire connection (wireless connections will result in a choppy video picture)
  • Telephone access or computer speaker capability (click here for more information on audio options)

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Q: I am a Mac user, can I participate in live WebShops?

A: Yes! Our system is now fully compatable with Macs. See system requirements for more information.

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Q: How can I be sure I will be able to view a WebShop? Is there a way to test the system before I purchase a registration?

A: A Free WebShop Demonstration Clinic has been posted to help ensure that you can successfully access the system. This free recording also provides helpful hints for participating in WebShops and may be of use as you are becoming familiar with the system.

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Q: If I register for a live WebShop can someone else sit in on it with me?

A: Not without consent of the Leadership Institute, no. WebShops are intended to be purchased and viewed individually. In the event you want to share a topic with peers we offer group discounts. This policy is in place to protect the integrity of the system. Given the expense that is incurred in providing WebShops any compromise of the system will eventually lead to an inability to provide these professional development opportunities. When you purchase a WebShop you are purchasing the right to participate in the activity individually. In doing so you agree that the WebShop is being used solely for personal purposes only and that all other uses of the WebShop have the express consent of the Leadership Institute.

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Q: What forms of payment do you accept?

A: Mastercard, Visa and American Express. Group registration can be paid in advance of the group viewing via check, purchase order or credit card over the phone.

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Q: Will the audio come through my computer or will I have to call in separately?

A: There are two ways to receive audio; through a standard telephone connection or through your computer.

Standard telephone connection - when you connect to a Live WebShop the following message box will appear. Type your phone number in the field provided in the "Use Phone" section and click on "call me." Our system will call you back and connect you to the teleconference. Note: Use this option to maintain the best video and audio quality.

Audio Screen Shot

Through your computer - If you would prefer to receive audio through your computer click on the "Join" button located in the "Use Computer" section at the bottom of the message box shown above. Important! If you choose this option you will have the following limitations:

  • Unless you have a Voice Over IP (VOIP) headset you will not be able to ask questions through the audio connection.
  • You may experience diminished sound quality.
  • You may experience diminished video quality.

When you connect you will more than likely be prompted to run the "Audio Set Up Wizard." If prompted to run the wizard follow the instructions provided.

Note: Keeping the audio and video connections separate helps us to provide the best possible video quality. If you elect to stream the audio through your computer the audio and video have to share bandwidth, and this slows down the video transmission. Select this option only if you have a stable and robust internet connection.

In the event that you join the session via VOIP and the audio and video become choppy you can leave the WebEx audio session by clicking on the "audio" button on the bottom of the participant panel, then clicking "Leave WebEx Audio." You can then enter your phone number in the "Use Phone" section of the message box and the system will call you back and reconnect you to the teleconference.

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Q: What if I purchase a WebShop and then cannot get it? Or what if I get cut off during the WebShop? Will I lose my money?

A: In the event that anything happens that prevents you from participating fully in the live WebShop you have purchased you will be issued a coupon to view the recorded version of the same topic at no charge.

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Q: Can I participate in a live WebShop with another paid participant from the same computer:

A: Yes, if you want to participate with another paid registrant you can view the WebShop from the same computer and audio link. You must, however, let us know the name of the person you will be attending with so we can ensure you both receive proper credit for participation.

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Q: There are a group of us that want to participate together. Can we receive a group discount?

A: Yes, for more information on group WebShop pricing please contact Amy.

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Q: Will I receive a certificate of completion to verify my attendance?

A: Yes, you will receive a certificate of completion within 72 hours of your participation in a live WebShop.

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Q: What do I need to do to get CEUs?

A: When you register for a live WebShop be sure to enter your address and RID member number on the registration form. You will also need to complete and submit the evaluation form provided at the completion of the session. Once your evaluation form has been received, a Leadership Institute representative will verify your attendance. CEUs will be submitted on behalf of those participants who entered their address and RID member number on the WebShop registration form and the evaluation form.

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Q: How long will it take for my CEUs to be processed and appear on my transcript?

A: CEU reports take at least a week to compile and send to our sponsor. From there the sponsor has 45 days to confirm the information submitted and send it on to RID. Once in RID's hands it can take up to 45 days to be added to your transcript. Please allow for at least 90 days for CEUs to appear on your transcript. In the event that 90 days have passed and your transcript does not reflect credit for your participation in a recent session please contact Amy. For more information on the Leadership Institute's CEU sponsor click here.

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Q: Can I receive state credit towards maintaining state licensure or my EIPA?

A: Each state handles this differently but generally speaking any workshop offered for RID CEUs is recognized for credit as long as a certificate of completion can be provided. Please contact your respective state administrator to confirm and find out if there are any other additional requirements in your state.

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Redeeming coupon codes for live WebShop registration:

  1. Click here
  2. Click on the "Upcoming" tab, then click on the title of the WebShop you would like to register for
  3. Review the WebShop description and usage disclaimer, then scroll down and click on "register"
  4. You will be directed to a registration page - fill it out in it's entirety and click on "register"
  5. Enter your coupon code in the "Payment Information" section at the top of the page. Do not cut and paste your code, the coupon code must be entered by hand, in all lower case.
  6. Click on "Apply Coupon." The "amount to be charged" will now display any remaining balance.
  7. If there is a balance owed after redeeming your coupon, enter your credit or debit card information and click on "submit payment." If no balance is owed click "Continue"
  8. A "Registration Confirmation" page will be displayed. This information will be sent to the email address you entered on your registration form.
  9. To add the WebShop date and time to your Outlook calendar click on the "Add to My Calendar" button at the bottom of the page.

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Live WebShop Registration Instructions

From the list of live WebShops on the Live WebShop page, click on the title of the WebShop, or the "Click to Register" link beneath the WebShop you are interested in - you will be redirected to the Leadership Institute Online Education Center website. The home page looks like this:

Live Registration Page

  1. From the "Upcoming" tab simply click on either the topic name or the "register" link in the far right hand column.
  2. Scroll down the page and fill in the registration form, then click "register." Note: Enter your contact information carefully; confirmation and additional WebShop information will be sent to the email address entered on this form.
  3. Submit payment information. (Not necessary for free clinics.)

Upon completion of these steps you will receive two emails:

  1. One confirming your payment
  2. One confirming your registration - this email contains the "session" information and a link to log into the WebShop on the appointed day and time. This information can not be resent and is required to get into the session - please print this email and keep it accessible.

You may also receive an email indicating that WebShop materials have been posted and are ready to be downloaded.

Participation Instructions

  1. Log-in: On the appointed day simply log-in to the WebShop following the instructions sent to you in your registration confirmation email. You can log-in to the WebShop 15 minutes prior to the start time.
  2. Call-in: See audio instructions above. Your phone line/audio connection will be muted upon entry to the WebShop in order to minimize background audio noise and distractions.

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Recorded WebShop Information

Recorded WebShop Frequently Asked Questions

If you do not see your question here please email us for more information.

Q: What are the system requirements for viewing recorded WebShops?

A: Mac users

  • Operating System 10.5, 10.6
  • PowerPC or Intel Processor
  • Javascript and cookies enabled
  • Apple Java 5.0 or above
  • Recommended browsers; Firefox 3 or 4 / Safari 4 or 5 / Chrome 5, 6 or 7 (Note: Mozilla not supported)

PC users

  • Operating System 2000, XP Service Pack 3, Vista, Windows 7
  • Intel or AMD Processor
  • Javascript and cookies enabled
  • Active X enabled
  • Recommended browers; Internet Explorer 6, 7 or 8, Firefox 3 or 4, Chrome 5, 6 or 7

Additional requirements:

  • High-speed or broadband hard wire connection (wireless connections will result in a choppy video picture)
  • Computer speaker capability or headphones

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Q: What internet browser should I use to access recorded WebShops?

A: For best results please access all Recorded WebShops through one of the browsers in listed in the systems requirement section above. Accessing Recorded WebShops driectly from AOL, Hotmail and Yahoo accounts is not supported - you will receive an error message should you try to attempt to gain access to recorded sessions from one of these browsers.

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Q: How do I register for and view a recorded WebShop?

A: Click here to view "start to finish," step by step instructions on registering and viewing recordings. For abbreviated instructions click here.

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Q: I cannot find the recording I'm looking for. If a topic isn't there does that mean it is no longer available?

A: No, it means that the recording is probably on page 2 or 3 of our Library. Once in the "Recorded Sessions" listing scroll over to the right and click on the "2" or the "3" near the top of the page. This will redirect you to another page of available recordings.

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Q: I think I paid for a recorded WebShop twice. How can I get a refund?

A: In the event that you mistakenly register and pay for a recorded WebShop more than once please call contact Amy and your purchase will either be voided,, a credit will be issued to your card, or you will be provided with a coupon code to be used towards a future purchase.

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Q: Can I earn CEUs for a recorded WebShop?

A: Yes, upon completion of a recorded WebShop you will be directed to an evaluation form. You must complete and submit this form to the email address provided immediately after viewing in order for your attendance to be verified and your CEU request to be submitted.

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Q: Can I receive handouts for a recorded WebShop before I view it?

A: Our system does not allow us to post handouts for downloading prior to participating in recorded WebShops, however, you can email Amy to request WebShop materials in advance. You will receive a copy of all handouts with your Certificate of Completion.

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Q: Can I start and stop the recording if I get interrupted?

A: Yes, there are playback controls along the bottom of the screen that allow you to pause the recording. You can pause and resume to your heart's content but once you "x" out of the recording you will not be able to re-enter. Please be sure that you can watch the recording in its entirety before purchase as you are purchasing the right to view the recording one time.

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Q: Will I need to call in via the telephone to hear the recording?

A: No. There are a few recordings that are presented in ASL only but for those recordings presented in spoken English or for which voice interpretation is provided the audio will come through your computer. For these recordings just make sure your speakers are turned on. If you have difficulty hearing through your speakers, utilizing a headset or earbuds provides the best result.

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Q: Can I download the recording and watch it later?

A: No. Recordings are purchased as a one-time viewing only and are not available for downloading. The system is designed so that you purchase, register for and view the recording in one sitting. Once you register and pay for the recording it will begin to play. If you close out of the system after you register and pay you will need a coupon code to gain re-entry into the recording without submitting payment again.

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Q: If I purchase a recorded WebShop can someone else view it with me?

A: Not without consent of the Leadership Institute, no. Recorded WebShops are intended to be purchased and viewed individually. In the event you want to share a topic with peers we offer group discounts. This policy is in place to protect the integrity of the system. Given the expense that is incurred in providing WebShops any compromise of the system will eventually lead to an inability to provide these professional development opportunities. When you purchase a recorded WebShop you are purchasing a one-time right to view it. In doing so you agree that the WebShop recording is being used solely for personal purposes only and that all other uses of the recording have the express consent of the Leadership Institute.

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Q: When I try to play the recording it plays a few minutes, then pauses to "buffer." It will play a few more minutes but then stops again. Is there any way to correct this?

A: Yes. When you see that it is "buffering" what is happening is that the video is being temporarily downloaded to your computer. The video starts and stops like that for one, or both, of the following reasons; your computer does not have enough temporary memory available to allow it to continually stream or your internet connection is running slowly. To rectify this issue pause the recording and allow it to fully buffer. On the bottom of your screen is a progress bar - when this bar is completely blue (or green) the recording is fully buffered. Click the play button again and you should be able to view the recording without the frequent starts and stops.

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Q: The recording suddenly stopped while I was viewing it. What happened and how I can I get the recording back?

A: From time to time we all experience blips in our internet service. When these blips happen they are typically invisible to the user, however, when they happen during playback they sever the connection with the server and the recording will stop. In the event the recording stops during playback please contact Amy and you will be issued a coupon code to gain re-entry into the recording without submitting payment again.

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Q: I lost my internet connection while I was watching a recorded WebShop. How can I get the recording back without paying again?

A: In the event you lose your internet connection during playback please contact Amy and you will be issued you a coupon code to gain re-entry into the recording without submitting payment again.

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Q: I just completed viewing a recorded WebShop but I was not directed to the evaluation form. Where can I get a copy of the evaluation form I need to complete in order to earn CEUs?

A: To retrieve an evaluation form click here.

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Q: Will I receive a Certificate of Completion or verification of my attendance?

A: Yes, you will receive a Certificate of Completion after you submit your completed evaluation form and your attendance has been verified. Certificates will be emailed to the address on the registration form within 72 business hours of receiving your completed evaluation. 

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Redeeming Coupons for Recorded WebShop viewings:

  1. Click here
  2. Under "Attend a Session" click on "Recorded Sessions"
  3. Click on the WebShop title you are interested in viewing (if the recording you are looking for is not on page 1 scroll all the way over to the right and click on "2" or "3")
  4. Review the agenda, CEU and disclaimer information, then scroll down and click on "view"
  5. You will be directed to a registration page - fill it out in it's entirety and click on "register"
  6. Enter your coupon code in the "Payment Information" section at the top of the page. Do not cut and paste your code, the coupon code must be entered by hand, in all lower case.
  7. Click on "Apply Coupon." The "amount to be charged" will now display any remaining balance.
  8. If there is a balance owed after redeeming your coupon, enter your credit or debit card information and click on "submit payment." If no balance is owed click "Continue"
  9. This will open the recorded WebShop. You will see a "Playback in Progress" screen and a message box indicating that the system is "Setting up Network Recording Player." Do not interrupt this process.
  10. Once the recording player has been set up you will see the first PowerPoint slide of the WebShop. Playback controls are located at the bottom of the screen.

Please note: if you want to receive CEUs for attending the recorded version you will need to complete a WebShop evaluation and submit it to the email address on the form upon completion of viewing. Click here for the evaluation form.

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Q: How do I register for a recording that permits unlimited viewing?

A: From time to time we run specials that will permit unlimited access to specific recordings for a specified amount of time. Click here for special viewing instructions for WebShops advertised as having unlimited access.

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To view a recorded WebShop:

Please be sure you are connected to the internet via hard wire (no wireless) connection before attempting to view a recorded WebShop.

  1. From the Recorded WebShop Library, click on the title of the WebShop, or the "Click to Register" link beneath the description of the WebShop that you would like to view; you will be redirected to the Online Education Center website
  2. Under "Attend a Session" in the left margin click on "Recorded Sessions"
  3. Click on the title of the Recorded WebShop you would like to view (if the recording you are looking for is not on page 1 scroll all the way over to the right and click on "2" or "3")
  4. Fill in the required registration form and payment fields
  5. Once the WebShop is visible, click and drag the video pane wherever you prefer..
  6. Control the recording using the tools on the navigation bar at the bottom of your screen.

For a "Start to Finish" pictoral description of how to view recorded WebShops click here.

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Group WebShops

Looking for a professional development topic for an upcoming inservice day? Need a workshop presenter for your next interpreter gathering?

Live and Recorded WebShops can be offered to groups at a special rate. In fact, many groups chose to offer more than one topic for a day long professional development and CEU opportunity for members. For more information on scheduling a group viewing please contact Amy.

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CEU Information

RID CEUs are available for all live and recorded WebShops unless otherwise indicated in the WebShop description. To ensure CEU submission for live WebShops please complete the registration form in it's entirety including address and RID member number. You will also need to complete the evaluation form that populates when you close out of the session and submit it to the adddress provided. CEUs cannot be submitted without this information.

To ensure receipt of CEUs for recorded WebShops you must complete and submit the WebShop evaluation form you are directed to when you close out of the system in order for your participation to be verified and CEUs to be submitted. The evaluation form should populate immediately upon exiting the recording. In the event it does not you can retrieve a WebShop evaluation form by clicking here.

All WebShops are eligible for DHHS/BEI CEU credit! Contact Amy for more information.

RID CEUs for live WebShops are submitted within 7 days. Please allow an additional 90 days from the time they are submitted to appear on your RID transcript.

RID CEUs for recorded WebShops are submitted at the end of every month. Please allow an additional 90 days from the time they are submitted to appear on your RID transcript.

RID LogoThe Distance Opportunities for Interpreter Training Center of UNC is an Approved RID CMP Sponsor for Continuing EducationActivities. Accessability requests should be made in writing to Amy.

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Mailing List

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Your email address will not be sold or used for any purpose other than communication from the Leadership Institute.

Live and recorded WebShop participant email addresses are automatically added to our distribution list.

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